Frequently Asked Questions

FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.



Q: What are your shipping costs?
A: Shipping varies according to where an order is being sent.

All orders to the 50 US states ship for a flat fee of $3.00 dollars.
All orders to Canada ship for a flat fee of $5.00 dollars.
International Orders ship according to weight and the charges will vary.

Q: Do you have a physical store where I can pick up my items?
A: No all orders are shipped using the US Postal Service.

Q: When can I expect my item?
A: Items are shipped on a daily basis. The time it arrives depends on several factors.

Most orders sent to the US fifty states should arrive in five days time.
Perfume may be slower as often it must travel ground.
International shipments often arrive within ten days time but sometimes can be held in customs and take longer.
Holidays and other events may delay shipping further.

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